Magento E-commerce Store Setup Service

Answer: Scheduled calls can be initiated by either party. However, the client should provide 4 to 5 available timeslots, regardless of time zones, as we work with all time zones. This ensures we can schedule the call at a convenient time. During the call, we will finalize the requirements and obtain confirmation via email, as mentioned above. We will use the email and phone details provided during your registration to contact you. If there are any changes to your contact information, you need to send an email with your order ID from your registered email to update your details.

Answer: Yes, scheduling a call or providing an email confirmation of the project details is mandatory for all our services. This ensures that both parties have a clear understanding of what needs to be done. The email confirmation serves as the final requirements document, as there can be changes in the requirements, ranging from minor to major, after purchasing the service. Our goal is to serve our customers fairly and to have a mutual understanding of the project scope from the outset.

Answer: Once our team begins work on your service, a refund is only possible within the first 12 hours after you have confirmed and accepted the terms discussed during our scheduled call. This confirmation is documented via email, including a transcript of the discussion. If you request a refund within this 12-hour window and work has not yet been completed, we will process your refund promptly. However, if the work is delivered before the 12-hour period ends, or if more than 12 hours have passed since your acceptance, a refund will not be possible. For any concerns, please contact our support team.

Answer: If you purchase a service but do not schedule a call within 30 days, you will only be eligible for a 50% refund. You can request this refund within 30 days of your order date if a call has not been scheduled. To initiate the refund, you need to send an email with your order ID. You have up to 90 days from the order date to request this refund via email. After 90 days, refunds will no longer be available.

Answer: If you have a complaint regarding the quality of service, please contact us at info@redmindstech.com. Please mention in the subject line the specific website associated with the issue, such as 11sites.com, 141d.com, redmindstech.com, or redmind.store. We are committed to resolving your concerns promptly.

Answer: No, our service fee does not include the cost of third-party products or services such as SSL certificates, hosting space, templates, domains, and other similar items. While we provide comprehensive management and expertise for these services, the actual costs of procuring these products are billed separately. Our service fee specifically covers the time, expertise, and resources required to effectively manage and implement the services we offer. If required, we can assist in procuring these third-party products or services from trusted providers, but their costs will be billed directly to you.